FREQUENTLY ASKED QUESTIONS
Can we book a time outside of the times available online?
Yes, absolutely! We are more than happy to accommodate your schedule if we have enough notice. Please email us on firstname.lastname@example.org or give us a call to organise. If our staff is not available to answer the phone, please leave your name and contact number and someone will call you back.
Is there an age limit? Are the rooms suitable for kids?
Our rooms are designed to be family friendly.
However, if under the age of 12 you will require parental supervision. The rooms aren’t scary, but do contain some adult themes. The puzzles are recommended for children over 12 , however, younger still enjoy a great experience but need guidance from a parent or guardian.
However, please be advised that the rooms are not designed for toddlers or babies.
How early should we arrive?
We ask that you arrive 5-10 minutes prior to your session. Any earlier and we may be with another group. Any later and we may need to start the clock on your session.
How do I get there / do you have parking?
You can either bus or ferry into Manly. We are less than 100m from both the bus and ferry terminals. If driving we’d recommend the Whistler St parking building which is also less than 100m away.
Do you accept phone bookings?
We do. However, our staff may be engaged looking after a group in the room. But if you send an email to email@example.com or leave a message in our voice mail, someone will get back to you to organise a booking. We can also take bookings in person.
Is it physically demanding?
No. If you can make it down the stairs you’re fully capable.
Are we teamed up with other groups?
No, the room will be exclusively used by your group (unless you’re a single – see below)
Will I really be locked in? What if I can’t escape?
None of our rooms will actually be locked. If you do manage to lock yourself in we’ll come in and clear you out for the next session… and your picture will be on display on our “hall of shame” wall.
How many people can play?
We recommend 2-6 players, however we can cater to larger groups. Give us a call and we can accommodate your requirements.
How long does the game last?
Our sessions are all 60 minutes.
Can we play team vs team?
Yes. More on this in our "Corporate Team Building" page.
Do you cater to special events (workplaces / bucks / hens etc) ?
Yes, please see our “Events” page.
Is there a dress code?
Not really. As long as you brush the sand off and store the longboard before you come in,
you’ll be fine.
Am I allowed to bring food and drink?
There is no food or drink allowed in our rooms.
What do I need to bring?
Nothing but your wits. You’ll be required to place all personal belongings in a security locker
during the game as no outside items are to be used, and recording or photographing of rooms
There are more people coming than what we booked for.
That is perfectly fine. You can pay the balance on arrival with cash or credit card.
I’m currently flying solo / my mates just don’t get the whole Escape Room thing. Do you cater to singles?
Yes. Subscribe to hear when our “Singles Sessions” are happening.
Can I purchase a gift voucher?
Yes. We offer gift vouchers. You can purchase these under "Bookings" page.
Can I change or cancel my booking?
Up to 48 hours prior to your session we can change or refund. You’ll need to email us your revised time and we’ll update and resend confirmation.